Name: How to Push Back on Unreasonable Requests (Politely but Firmly)
Availability: InStock

Lesson 1.1 – The Hidden Price of Over‑Commitment Explores burnout, missed deadlines, and reduced quality when you accept unreasonable requests. Includes a comparison table of ‘Say Yes’ vs ‘Say No’ outcomes and a quick knowledge‑check quiz at the end.

Lesson 1.2 – People‑Pleaser Mindset & Its Triggers Identifies common cognitive biases and emotional triggers that push people‑pleasers to comply. Uses a self‑assessment checklist and a short reflective exercise. Unlocks on purchase

Lesson 1.3 – The Power of Polite Firmness Defines ‘polite firmness’ and shows how it builds respect. Features a callout box with key phrases and a brief video illustration. Unlocks on purchase

Lesson 2.1 – Red Flags in Request Language Breaks down wording cues (e.g., ‘urgent’, ‘just this once’) that often mask unreasonable demands. Includes a table of red‑flag phrases and a matching quiz. Unlocks on purchase

Lesson 2.2 – Mapping Requests to Your Role & Capacity Guides learners through a role‑scope checklist and a capacity‑calculator worksheet to evaluate feasibility. Hands‑on walkthrough with example scenarios. Unlocks on purchase

Lesson 2.3 – When “Yes” Becomes a Liability Shows real‑world case studies where saying yes led to project failure or personal stress. Uses blockquotes from senior leaders and a discussion prompt. Unlocks on purchase

Lesson 3.1 – The “I’m Sorry, But…” Framework Introduces a three‑step script: acknowledge, empathize, state limitation. Includes a downloadable script template and a checklist of tone‑tips. Unlocks on purchase

Lesson 3.2 – Offering Alternatives Instead of a Straight No Demonstrates how to pivot to feasible options (e.g., timeline shift, resource swap). Contains a side‑by‑side table of “No” vs “Alternative Offer” outcomes and practice exercises. Unlocks on purchase

Lesson 3.3 – Asking Clarifying Questions to Reset the Conversation Shows how probing questions reveal hidden priorities and open negotiation space. Uses role‑play video clips and a quick fill‑in‑the‑blank worksheet. Unlocks on purchase

Lesson 4.1 – Script Library for Different Stakeholders Provides pre‑written scripts for managers, peers, and external clients. Includes a table of stakeholder → script, with tips for tone adaptation. Unlocks on purchase

Lesson 4.2 – Live Role‑Play Lab Guides participants through a step‑by‑step role‑play using a scenario workbook. Features a checklist of performance markers and a peer‑feedback form. Unlocks on purchase

Lesson 4.3 – Turning Mistakes into Learning Moments Analyzes common slip‑ups (e.g., over‑explaining, apologizing too much) and offers corrective strategies. Uses a callout with “Do / Don’t” examples and a short quiz. Unlocks on purchase

Lesson 5.1 – When to Escalate & How to Do It Gracefully Outlines criteria for escalation and a polite escalation email template. Includes a decision‑tree diagram and a checklist of escalation etiquette. Unlocks on purchase

Lesson 5.2 – Documenting Decisions & Setting Future Expectations Shows how to create a written record of rejected requests and how to embed boundaries in future project plans. Provides a fillable documentation sheet. Unlocks on purchase

Lesson 5.3 – Maintaining Confidence & Reducing Stress Offers mental‑health tips, micro‑break practices, and affirmation cards for people‑pleasers. Contains a printable self‑care checklist and a short reflective journal prompt. Unlocks on purchase

How to Push Back on Unreasonable Requests (Politely but Firmly)

What's inside

Choose an option